The error: Activation Failed (Unable to resolve hostname) could be the result of an unresolvable hostname in DNS or of activating the agent from Workload Security when you are not using agent-initiated activation. (See Port numbers and Define a firewall rule.) Ensure that the ports are open between Workload Security and the agent.Ensure that the agent is installed on the computer and that the agent is running.Use the following troubleshooting steps when the error occurs and the agent uses bidirectional communication: When using Workload Security, agent-initiated communication is the recommended communication directionality.Įnsure that the console allows agent-initiated activation by going to Administration > System Settings > Agent and selecting Allow Agent-Initiated Activation. When the agent uses agent-initiated communication, you need to activate the agent from the agent computer. The communication directionality that the agent uses determines the method that you should use to troubleshoot this error. This error typically occurs when you use Workload Security to attempt to activate a Deep Security Agent and Workload Security is unable to communicate with the agent.
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